Privacy Policy
Last Updated: March 2026
At Wright Dietitian, we are committed to protecting your privacy and handling your personal and health information with the highest level of care and confidentiality. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Types of Information We Collect
To provide high-quality dietetic and nutritional services, we need to collect a range of personal and sensitive (health) information. This includes:
Personal Identification: Name, date of birth, gender identity, and contact details (email, phone number, address).
Health Information: Medical history, clinical notes, dietary habits, medications, and pathology results.
NDIS Information: NDIS number, plan dates, plan manager details, and support coordinator information.
Financial Information: Credit/debit card details for payment processing (stored securely via Halaxy).
Technical Data: IP address and cookies when you visit www.wrightdietitian.com.au.
2. How We Collect Your Information
We collect information directly from you or authorized third parties in several ways:
Online Forms: When you complete a contact form, NDIS referral form, or booking request on our website.
Consultations: Information provided during telehealth, home visits, or clinic appointments.
Third-Party Platforms: We use Halaxy for practice management and secure payment processing.
Referrals: Information sent to us by your GP (e.g., EPC/Chronic Disease Management Plans), specialists, or NDIS support coordinators.
3. Purpose of Collection
We collect your information for the primary purpose of providing dietetic services. Secondary purposes include:
Managing appointments and processing payments.
Communicating with your healthcare team (GPs, specialists, or NDIS providers) to coordinate your care.
Complying with legal and professional obligations as an Accredited Practising Dietitian (APD).
Sending you practice updates or requested resources (you may opt out at any time).
4. Disclosure of Information
We will not share your personal information with third parties without your consent, except:
To other healthcare providers involved in your care (e.g., sending a report back to your GP).
To NDIS Plan Managers for the purpose of invoicing and claiming.
When required or authorized by law (e.g., subpoena or mandatory reporting).
To debt collection agencies if accounts remain unpaid after significant notice.
5. Data Security and Storage
We take reasonable steps to protect your information from misuse, interference, loss, and unauthorized access:
Digital Records: Most health records and payment details are stored in Halaxy, which uses bank-grade encryption and meets Australian standards for health data storage.
Retention: We are required by law to retain health records for a minimum period (usually 7 years for adults, or until a minor reaches age 25).
6. Your Rights: Access and Correction
You have the right to request access to the personal information we hold about you. You may also request that we correct any information you believe is inaccurate. To make a request, please contact us at admin@wrightdietitian.com.au.
7. Cookies and Third-Party Links
Our website may use cookies to improve user experience. Our site may also contain links to external websites (e.g., research journals or NDIS resources). We are not responsible for the privacy practices of these external sites.
8. Complaints
If you have a concern about how your privacy has been handled, please contact us directly. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
9. Contact Us
For any questions regarding this Privacy Policy, please contact:
Samantha Wright Owner/Lead Dietitian, Wright Dietitian Email: admin@wrightdietitian.com.au Phone: 0477 179 582 Location: Perth, Western Australia